PRIVACY POLICY & PROCEDURES

Thee Gifted One (“Thee Gifted One, LLC.," “we,” “us,” “our”) is dedicated to protecting the privacy of each and every one of our clients and customers. We maintain this Privacy Policy to inform you of our practices with regard to personal data we collect from or about you in connection website (the “Site”) or through the provision of our services (the “Services”). We may update this Privacy Policy from time to time. We will notify you of any material change by providing a notice on our website or, if you are a customer, by whatever other means upon which we have mutually agreed. By using the Site or the Services you acknowledge your consent to the practices described herein.

CURRENCY

All prices listed on our website are in US dollars. 

DEPOSITS AND PAYMENT

A 50% non-refundable deposit is due before work can begin. The remaining 50% balance is to be paid in two installments of 25% 3/4 of the way and a final installment of 25% at the end of the project, once project is approved and before the final package is delivered. A deposit invoice is emailed to you before the start of the project. A payment plan can be made for the duration of services AFTER the 50% deposit has been received by us.

ACCEPTED METHODS OF PAYMENT

  1. Square Point of Sale is a simple & convenient way to make payments online and allows you to use your credit or debit card without the need to create an account. Square Point of Sale also gives you the option to save your credit or debit card on file to make future payments much easier.

  2. CashApp is also a convenient method of payment. In order to use this method, you will need to download the CashApp from your App or Google Play store then create an account and link it to your credit or debit card. CashApp payments can be sent to our account using our handle: $theegiftedone

  3. For local residents in the metro Atlanta and surrounding adjacent areas, in person payments can be made if desired.

 

CANCELLATIONS

We take pride in providing quality services in all aspects of our services including appointments and consultations. They are reserved especially for YOU.  We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments and consultations. 

 

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. 

  

Any appointment missed, late cancelled, or changed without 24 hour notice may result in an additional $15.00 fee or a termination of services. The appointment may be taken off of a contract/package or charged individually.

 

As a courtesy, your appointments are confirmed electronically 1 day before and 1 hour before your scheduled appointment by email and text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago.  From this confirmation email, you have the option of the following without a charge:

 

  • reschedule/change/modify your appointment from your confirmation email or with us directly.

  • cancel your appointment from your confirmation email or with us directly.

  • respond back by email with any changes or issues.

 

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee.  Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.  A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.

 

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.  We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on a multitude of things.  We will contact you 5 minutes past the hour of the scheduled appointment to verify the appointment. 

 

All appointments will be held on our scheduling platform and a cancellation fee will be assessed if the appointment is cancelled less than 1 day before the scheduled appointment or no-showed on day-of.

 

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as sickness, unfortunate incidence, or inclement weather. If these things should occur, we will reschedule your existing appointment and no discount or charges will apply.

 

Thee Gifted One, LLC. stands by our policy. We feel that it is only fair that we honor the same policies to our clients.  If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge.

 

The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our schedules filled and/or moving efficiently, thus better serving everyone. Overall, Thee Gifted One, LLC. holds a high standard of excellence when it comes to quality graphic and branding design services. Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!

REVISIONS

Each project will specify the number of revisions included.  Additional revisions can be made for an hourly rate and will be quoted based on the project.

ABANDONED PROJECTS

Each project has a timeline and an estimated start and completion date.  Please respect our timeline and respond in a timely fashion with any revision requests once project has commenced.  A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee may apply.

TURNAROUND TIME (FOR GRAPHIC DESIGN ONLY)

Our standard turnaround time is about 1 week for most designs, first come first serve. We stand by our contract completion dates and we reserve the right to provide alternate return time due to high amount of clientele, and the complexity of your project prior to the completion of a contract if a client doesn’t have the necessary tools needed to complete the design. For this reason, we ask that you be as proactive as possible and allow yourself plenty of time to have your services completed because we value and respect all of our clients.

PORTFOLIO AND WEBSITE CREDIT

We reserve the right to add completed projects to our portfolio. If there is a privacy issue involved, please inform us.

 

COPYRIGHT FOR ARTWORK

All designs are created by us. Our designs are custom-created and exclusive to each business.  Any concepts that are not chosen and paid for will be a violation of our graphic design rights if they are used elsewhere.

CONTRACT WITH THEE GIFTED ONE, LLC.

By entering into a project with Thee Gifted One, LLC., you are consenting to be bound by the terms of these policies and procedures.  Please note that our policies and procedures can be changed or updated at any time without prior notice to you.